Frequently Asked Questions

Production and Shipping

When will my order ship?
Production times vary with each vendor. The production time or “ships in” period refers to the number of working days that the order is in production. This estimated time is given on each individual product page. This IS NOT the time in which you will receive your order, unless you are picking it up in-store. Shipping time must be added to the production time to calculate the total number of days until you receive your order. Please refer to our shipping card for shipping days in transit and add this to your production time to determine how long it will take to receive your order.

If you are ordering multiple items, your shipments may arrive separately at different times. You will only be charged one shipping charge for each final destination shipped to.


Orders received after 3 pm CST Monday through Thursday will start processing the next business day. Saturdays, Sundays and Holidays do not count as business days.

What is your 2011 Holiday Schedule?
Our 2011 Holiday schedule is as follows. We will be closed during these Holidays:

Martin Luther King Holiday Monday, January 17th Presidents' Day Monday, February 21st Good Friday Friday, April 22nd Memorial Day Monday, May 30th Independence Day Monday, July 4th Labor Day Monday, September 5th Thanksgiving Thurs., Nov. 24th & Fri. 25th Christmas Monday, December 26th through Friday, December 30th

What is your hours?
Monday through Friday 10 am until 6 pm Central Standard Time. We are closed on Saturdays and Sundays.

What charges will I incur for shipping?
Please refer to our rate table to determine shipping charges. Our preferred shipper is FedEx, but we may use USPS or UPS as well.

The shipping rate table can be found on the individual product page by clicking on the shipping rates link next to "Shipping Information".

What if I am shipping overseas?
If you are shipping internationally please call one of our representatives for a quote to determine your shipping cost.

Can I pick up my order in store?
Selections available for in-store pick up are indicated. No shipping fee is accessed for these items. All other items are shipped directly to the customer.

Items to be picked up in-store will be ready within the time range given on each product page. One of our customer service representatives will call you when your order is ready for pick up.

All items shown online are available for viewing and ordering in our store. We also have many items in-store than are not on our website.

Can I “rush” my order?
Some of our vendors offer a rush service for an additional charge. If available, this option will be listed on the product or customization page.

Do you offer samples?
Samples are available for many items. The majority of samples are 2.95 each, but some of our higher-end custom layered samples are 10.00. Please allow 7-10 working days for receipt. Your sample may be shipped directly from our vendor’s facility, and may not have our return address on the shipping envelope! Samples will not include your own customization, and may be blank or unprinted, and may not include envelopes. Most samples are stamped “SAMPLE” in red or black ink.

How do you determine paper weight?
We categorize the weight of our stock selections according to “light”, “medium” or “heavy”. Please use the following reference guide to determine paper weight. You may also purchase samples of most items:

• “Light” refers to a weight UNDER a standard 80# cover. This could be a light card stock or, in the case of laser sheets and notepads, paper stock. Most mass produced business cards are in the 80# cover range.

• “Medium” refers to a weight on the majority of our in-store blank imprintables. Any card stock in this range would be 80# - 110# cover. Most mass produced business cards are in the 80# cover range.

• “Heavy” refers to a weight on items that are too thick for most at-home printing equipment. This card stock would be over 110# cover. This also includes invitations and announcements that are layered together to create a heavier finished product.

What are the various printing processes?
Printing can be accomplished through a variety of methods:

• Flat – Flat printing refers to printing that can be done on a multitude of equipment. It may be produced thru a laser or inkjet system, an offset press or others types of duplicating equipment.

• Thermography - A process for producing raised lettering by application of a powder that is fused by heat to the fresh ink.

• Engraving – Printing method using a plate, also called a die, with an image cut into its surface. The paper or card is press into the ink plate, which results in a raised image with extremely fine detail and no luster or shine to the text.

• Embossing – To press an image into paper so it lies above the surface. No ink is used.

Proofs
Proofs are available for many items, and any additional proof charges will be listed on the item or customization page. Please note that requests for proofs will extend the total production time for your order from 2-4 working days. Be sure to add this to your quoted turnaround time.

Some of our vendors offer online proofs free of charge in “real time”. This means you can see a proof instantly when you make your order selections. You may order from these vendors on our affiliates sites from Sweet Pea Designs, EG Breeze/Gifts in Paper, and CCEasy.

Returns

May I return my order?
Papers by Design proudly stands behind the quality products we sell. If you are not satisfied with your purchase, we will work with you as follows:

Items that you have purchased blank (no customization) are eligible for return. Product must be unused, returned in the original condition and packaging, and be returned in the same increment in which they were purchased. For example, if you purchased 40 of your item, and they were sold in increments of 10, you may return 10, 20, 30 or 40 of that item. Returns of blank product must be made within 14 days of receipt of merchandise. Refunds will be issued via company check. Please allow 3-4 weeks for refund checks to be issued after we receive the merchandise.

Personalized items may not be returned, unless Papers by Design has made an error. If a mistake was made by us, we will promptly re-print your order at no cost to you, and ship it out as soon as possible. We will usually ask that you package the original order for our carrier to pick up and return to us at our expense. If an error was made by you, we will reprint your order at a 20% courtesy discount.

All eligible returns should be shipped to us at:

Papers by Design
Returns Department
31311 FM 2978, Suite 103
Magnolia, Texas 77354



Changes and Cancellations
What if I have changes to my order?
If we can make changes before your order has been printed or shipped, we will be happy to do so. However, we strive to turn your order as quickly as possible, so changes may not be possible if the order has gone into production.


What if I need to cancel my order?
If we can cancel your order before it has printed or shipped, we will be happy to do so. You will be responsible for any proof or cancellation charges.


What if I need to reprint more of my order?
If you underestimated your quantity, and need to order more, you will be charged at the rate shown on the rate table. Most of our vendors will need to prepare a new press run, even if there are no copy or formatting changes. If you are reprinting an order eligible for in store pick-up with no copy or formatting changes within 7 days of the original order, we will print your additional quantity at a 15% discount on the printing charges only; cardstock/paper costs will remain the same.

Payment

What forms of payment do you accept?
We accept Mastercard, Visa, American Express and Discover. Your credit card will be charged when you complete the check-out process. If you prefer, we can take your credit card payment by phone. Please call us toll free at 1-866-369-2580.

Do you charge sales tax?
By law, we are required to collect sales tax of 6.25% for all orders shipping in Texas. All other states are exempt from sales tax.

Hours of Operation
Monday - Friday: 10am - 6pm, CST
Saturday: 12 - 4pm, CST
Closed Sundays

Holidays
We will be closed for the following holidays:
Christmas Day through New Year’s Day (one week), Good Friday, Memorial Day, Fourth of July, Labor Day, and Thanksgiving weekend (Thursday – Sunday). However, you will still be able to place your orders online during that time!

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