Papers by Design proudly stands behind the quality products we sell. If you are not satisfied with your purchase, we will work with you as follows:
Items that you have purchased blank (no customization) are eligible for return. Product must be unused, returned in the original condition and packaging, and be returned in the same increment in which they were purchased. For example, if you purchased 40 of your item, and they were sold in increments of 10, you may return 10, 20, 30 or 40 of that item. Returns of blank product must be made within 14 days of receipt of merchandise. Refunds will be issued via company check. Please allow 3-4 weeks for refund checks to be issued after we receive the merchandise.
Personalized items may not be returned, unless Papers by Design has made an error. If a mistake was made by us, we will promptly re-print your order at no cost to you, and ship it out as soon as possible. We will usually ask that you package the original order for our carrier to pick up and return to us at our expense. If an error was made by you, we will reprint your order at a 20% courtesy discount.
All eligible returns should be shipped to us at:
Papers by Design
31311 FM 2978, Suite 103
Magnolia, Texas 77354